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I'm hoping the rest of the experience with the scanner is better than that initially. Finally the software as shipped (I'm using Mac OS X) simply doesn't work. There is a very precise sequence required in connecting the scanner to the computer, and in powering down if a restart is required. It's one thing to have to upgrade a provided version, its something else when the provided software just doesn't work. I have just installed this scanner so I cannot comment on its long term effectiveness but the installation process was hellacious, probably the most difficult peripheral I have had to install in a considerable length of time.There is an inordinate amount of voodoo science with the product. It doesn't work with a surge protector, only if plugged directly into an outlet (I don't know if a simple power strip works); I have never encountered such a restriction before. One has to download software from the HP site.
after much reshearch we decided to got with the HP Scan Jet 5590 I am very satisified with this product I would recommend it.
My old scanner (not HP) died unexpectedly and I wanted a document feeder on the replacement. It gives me no trouble at all, and it was a good bargain too. I admit I was a little concerned when I read the negative reviews about this scanner. This scanner is excellent--it was very easy to install.
I might as well flush my money down the toilet. I even tried tech group for help. if you possibly get by the error messages, your paper will jam in the feeder. Called vendor realtions to get a refund, no luck there either. This product is a piece of junk. it will not work with windows xp. They could not even help.
I probably scanned 3000 pages of stuff. I use it with my MacBook Pro.
It comes very highly recommended. After navigating HP's voicemail jail for almost an hour, I gave up.
The scanner shows up in my "About This Mac", just not in the HP software anymore. I am ordering the Fujitsu Snapscan.
This scanner worked perfectly for the first 5 months. Then all of a sudden I could not "initialize scanner".
Its almost like they want to prevent you from speaking with a real support person.
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